Customer Service
At Moghal Brothers®, we pride ourselves on delivering excellent customer service that matches the high quality of our products. Our team is here to assist you at every step—from initial inquiries to post-installation support. We believe in providing efficient, transparent, and customer-centric service to meet your needs and exceed your expectations.
Our Commitment
We are committed to ensuring that your experience with Moghal Brothers® is seamless, whether you are purchasing our cooling towers, PVC fills, FRP products, or utilizing our rebuilding and maintenance services. Our team of experts is available to answer your questions, guide you through the selection process, and support you after your purchase.
Services We Provide:
1. Pre-Sales Support
Our knowledgeable team is available to help you choose the right cooling tower models, FRP products, or customized solutions to fit your requirements. Whether you are looking for detailed specifications or advice on installation, we provide the information you need to make an informed decision.
2. Installation & Technical Assistance
We offer professional installation services for all our field-erected cooling towers and FRP products. Our technicians ensure that your systems are installed efficiently and operate optimally from the start. If you need assistance or run into any technical issues, our technical support team is available to provide guidance and troubleshooting.
3. Maintenance & Overhauling
To ensure the long-term performance of your cooling towers, we offer regular maintenance services, including inspection and overhauling. Our team will work with you to schedule timely service that minimizes downtime while ensuring that your equipment remains in peak condition.
4. After-Sales Support
We don’t stop after installation. Our customer service team is always available to provide ongoing support, including answering questions, addressing concerns, and offering product information. If you require replacement parts, warranty service, or upgrades, we are just a call or email away.
How to Contact Us
We understand that your time is valuable, and we strive to respond promptly to all inquiries. You can reach our customer service team through the following methods:
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Phone: 021-36804904, 0331-2553219
Our team is available during business hours to take your calls and assist you with any questions or service requests. -
Email: haris.moghal@gmail.com
Feel free to email us with any inquiries, and we will get back to you as soon as possible. -
Online Contact Form:
Visit our Contact Us page to fill out a quick form, and one of our representatives will contact you shortly.
Feedback & Suggestions
Your feedback is important to us. If you have any suggestions on how we can improve our products or services, please share them with us. We are always looking to enhance your experience and value your input in helping us grow.